Privacy policy

Last Updated: October 22, 2026

Depotravo respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://depotravo.com, place an order, or contact our customer service team.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Personal and Contact Information

Your name, billing address, shipping address, email address, telephone number, and other contact details you provide when placing an order or contacting us.

Order and Transaction Information

Information about products purchased, order details, payment status, shipping information, and return or refund requests.

Payment card details are generally processed by third-party payment providers. We do not intentionally store complete payment card details on our own systems.

Technical and Usage Information

Information such as your IP address, browser type, device information, pages viewed, and interactions with our website may be collected through cookies and similar technologies, depending on your settings and applicable law.

Customer Communications

Information you provide when contacting us about products, orders, shipping, returns, or other inquiries.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders.

  • Arrange payments, shipping, delivery, returns, and refunds.

  • Communicate order confirmations, shipping updates, and service-related information.

  • Respond to customer inquiries and resolve issues.

  • Maintain website functionality, security, and performance.

  • Detect and help prevent fraud, unauthorized activity, and misuse.

  • Improve our products, services, and shopping experience.

  • Send marketing communications where permitted and, when required, with your consent.

  • Comply with legal obligations and protect our legitimate rights.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve the shopping experience.

Depending on the technologies enabled on our store and your location, cookies may also be used for analytics or advertising purposes.

You may be able to manage cookies through your browser settings and any applicable consent tools presented on our website. Disabling certain cookies may affect website functionality.

4. How We Share Information

We may disclose personal information when reasonably necessary for the purposes described in this policy, including to:

  • Shopify and website service providers: To operate and maintain our online store.

  • Payment providers: To process payments and help prevent fraudulent transactions.

  • Shipping and logistics providers: To fulfill orders and deliver products.

  • Customer service and technical providers: To support communications and website operations.

  • Analytics or advertising providers: Where such services are used and permitted by applicable law.

  • Legal authorities or other parties: When required by law or necessary to protect rights, safety, or security.

We do not authorize service providers to use personal information for purposes unrelated to their permitted services, subject to their applicable obligations and arrangements.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain appropriate business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

Retention periods depend on the type of information and the purpose for which it is collected.

6. Data Security

We use reasonable measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have rights to restrict or object to certain processing, obtain a copy of information, or withdraw consent where processing is based on consent.

You may unsubscribe from promotional emails using the unsubscribe instructions included in those messages. Transactional communications necessary to fulfill an order may still be sent.

To submit a privacy-related request, contact us at [email protected]. We may need to verify your identity before responding.

8. International Data Transfers

Because our online store may rely on service providers operating in different countries, personal information may be processed or stored outside the country where you reside.

Where required, appropriate safeguards will be applied to such transfers in accordance with applicable law.

9. Children's Privacy

Our website is intended for general shopping by adults and is not directed at children who are below the age at which they can independently consent to data processing under applicable law.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of websites that we do not operate. Please review their privacy policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or legal requirements. The revised policy will be published on this page with an updated revision date.

12. Contact Us

For questions or requests concerning this Privacy Policy, contact:

Depotravo
Website: https://depotravo.com
Email: [email protected]

Business Operator: Guangzhou Baifang Trading Business (Sole Proprietorship)
Business Address: Room 401, No. 9, East Seventh Lane, Caiyuan Street, Lanhe Town, Nansha District, Guangzhou, Guangdong, China