Shipping policy
Last Updated: October 22, 2026
Thank you for shopping at Depotravo. This Shipping Policy explains our order processing procedures, shipping charges, estimated delivery times, and delivery-related support.
1. Order Processing Time
Orders are generally processed within 1–3 business days after the order is placed and payment is confirmed.
Business days exclude weekends and applicable public holidays.
Processing may take longer during busy periods, holidays, or when additional order verification is required. Orders are not considered shipped until they have been handed over to the shipping carrier.
2. Estimated Shipping and Delivery Time
After processing, standard shipping generally takes an estimated 7–15 business days.
The estimated overall timeframe is approximately 8–18 business days, including processing and transit.
These timeframes are estimates and are not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, customs procedures, weather, and other circumstances beyond our reasonable control.
3. Shipping Fees
Our standard shipping charges are based on the merchandise subtotal of the order, before applicable taxes and after discounts where relevant.
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Orders from $0.00 to $39.98: $12.99 standard shipping.
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Orders of $39.99 or more: Free standard shipping.
The applicable shipping charge will be displayed at checkout before you complete your purchase.
If different shipping options are available for a particular order, the options and charges shown at checkout will apply.
4. Order Confirmation and Tracking
After placing an order, you should receive an order confirmation using the contact information provided at checkout.
Where tracking information is available, it may be provided by email or through the relevant order notification.
Please allow time for tracking information to become active after the carrier receives the shipment.
5. Shipping Address
Customers are responsible for providing a complete and accurate delivery address, including any apartment, unit, building, or postal code details.
If you notice an address error, contact us as soon as possible at [email protected].
We cannot guarantee that an address can be changed after an order has entered processing or been handed to the carrier.
6. Delays and Delivery Issues
Delivery may be delayed by carrier disruptions, severe weather, customs inspections, public holidays, incorrect address details, or other circumstances beyond our reasonable control.
If your order has not arrived within the estimated delivery timeframe, please contact our customer service team with your order number. We will review the available shipping information and help determine the appropriate next steps.
7. Incorrect, Damaged, or Missing Items
If an item arrives damaged, incorrect, or incomplete, please contact us at [email protected].
Include your order number and, where applicable, photographs showing the issue. We will review the information and explain the available resolution options.
8. Undeliverable or Returned Shipments
If a shipment is returned because of an incorrect address, an unsuccessful delivery, or another delivery issue, please contact us.
Any reshipment, refund, or other resolution will depend on the circumstances, carrier information, and applicable law.
9. Customs, Duties, and Taxes
Depending on the destination and applicable regulations, an order may be subject to customs duties, import taxes, or other charges.
Where such charges apply, responsibility and collection procedures will be determined by applicable law and the information provided at checkout or by the relevant authorities.
10. Contact Us
For shipping questions or assistance with an existing order, contact:
Depotravo
Website: https://depotravo.com
Email: [email protected]