Refund policy

Last Updated: October 22, 2026

Thank you for shopping at Depotravo. We want you to have a clear and convenient shopping experience. This Return & Refund Policy explains how to request a return, exchange, or refund.

1. Return Eligibility

You may request a return within 30 days of delivery, subject to the conditions below.

To qualify for a return:

  • The return request must be submitted within 30 days after delivery.

  • The product must be unused, undamaged, and in its original condition.

  • Original packaging, accessories, and included components should be returned where applicable.

  • Proof of purchase, such as your order number or order confirmation, must be provided.

Products that have been used, damaged after delivery, modified, or returned with missing components may not qualify for a return, except where required by applicable law.

2. How to Request a Return

Please contact our customer service team before sending any item back.

Email: [email protected]

Include the following information in your email:

  • Your order number.

  • The name of the product you wish to return.

  • The reason for the return.

  • Photographs of the product, if it is damaged, defective, or different from what you ordered.

Our team will review your request and provide instructions if the return is approved.

Please do not send products to an address without receiving return instructions from our customer service team.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from the product you purchased, contact us as soon as reasonably possible.

Please provide your order number and clear photographs showing the issue. We will review the information and work with you to determine an appropriate resolution, which may include a replacement, refund, or another solution where appropriate.

4. Return Shipping Costs

Unless otherwise required by applicable law or the return results from our error, customers may be responsible for return shipping costs.

If an item is damaged, defective, or incorrectly supplied, please contact us before arranging a return so we can review the circumstances and provide instructions.

Original shipping charges and any return-related costs will be handled in accordance with applicable law and the circumstances of the return.

5. Refund Processing

Once an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

If your refund has been approved but has not appeared after a reasonable period, please contact us for assistance.

6. Exchanges

If you receive a damaged, defective, or incorrect item, contact us by email. We will review the issue and explain the available options.

Exchanges depend on product availability and the circumstances of the request.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible with your order number.

We cannot guarantee cancellation once an order has entered processing, been packed, or been shipped. If an order cannot be canceled, you may contact us after delivery to discuss the applicable return procedure.

8. Exceptions and Legal Rights

This policy does not limit any consumer rights that cannot legally be excluded or restricted under applicable law.

9. Contact Us

For questions about returns, exchanges, or refunds, contact:

Depotravo
Website: https://depotravo.com
Email: [email protected]